Refund policy

What Is The Return Policy?

Our Return Policy:

Items purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or store credit for the full price of the item(s). The item(s) must be unopened, unworn, and free of any visible damage. The total amount refunded will be credited to your payment method used at the time of purchase (minus shipping and handling fees) or as store credit once the package arrives at our facility and the item(s) are inspected.

Items that are ineligible for a refund:

• Returned after 30 days from the date of shipment

• Condition of product is unsatisfactory for resale (stains, pet hair, unpleasant scent, worn, washed)

• Items sold in Mystery Packs/Boxes or Clearance Section

• Items purchased on-site at a festival or event

Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved. From that point, your refund will take 3-5 business days to return to your account.

International Returns

Please be aware that international returns are subject to different limitations. Due to significantly increased international return costs, all international returns are ineligible for a paid return shipping label.

We ask that you please ship your return back to:

GhostCircus Merch Returns

7660 San Fernando Rd

Sun Valley, CA 91352

After shipping, please forward your receipt for tracking details. Once we receive your tracking information to confirm it is en route to the fulfillment center, your refund or store credit will be issued and you will be notified.

Exchanges:

Due to constantly fluctuating inventory levels and product availability, we are unable to guarantee exchanges. If a customer wishes to exchange an item or items, their best option is to reach out to customer service within 30 days of receiving your order. 

Please contact us here and ask. https://loudluxuryshop.myshopify.com/pages/contact